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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chris McAleer

Chris McAleer

October 25, 2024

5  out of  5
rating by Chris McAleer
"Lorraine is super helpful and lets you know exactly what you need. Very helpful at answering any questions you may have!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lorraine was able to assist you and provide the information you needed. We strive to offer excellent service and support, and it’s great to know that our efforts are making a difference. If you have any more questions or need further assistance, feel free to reach out anytime! -Lonnie"
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teresa weiland

August 16, 2024

5  out of  5
rating by teresa weiland
"We have always had the best experience with Lonnie Portner. He always goes above & beyond. Anything we need, he’s there for us. I would very highly recommend Lonnie."
We responded:
"Thank you, Teresa, for your lovely feedback! I am pleased to hear that you have continuously been satisfied with our service and that we have always been able to help you. If you have any questions going forward, give us a call! - Lonnie"
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Brad Freese

July 29, 2024

5  out of  5
rating by Brad Freese
"Had a good experience with Lorraine!! Very knowledgeable, quick to respond, and personable!! Looking forward to working with her."
We responded:
"Hi Brad! Thank you for your comments on your experience with us! I am glad that Lorraine was able to give you the help you needed for your situation and gave you the answers you were looking for. If you have any questions or concerns, give us a call! - Lonnie"
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Jen Wilkins

July 17, 2024

5  out of  5
rating by Jen Wilkins
"Devon was very helpful getting my car insured, you guys are the best!"
We responded:
"Thank you, Jen, for the wonderful review! I’m thrilled to hear that you had a great experience working with Devon on your auto insurance, and we’re so glad to have been able to assist you. We appreciate your feedback and look forward to providing you with the same level of service in the future. -Lonnie"
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Linda Miller

July 16, 2024

5  out of  5
rating by Linda Miller
"Lorraine was friendly, engaged, knowledgeable and interested in making sure I was getting insurance that matched what I need."
We responded:
"Thank you for taking the time to share your positive experience with Lorraine! We greatly appreciate your feedback. Lorraine takes pride in providing exceptional customer service and ensuring that all your insurance needs are met. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. -Lonnie"
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Gage Uhlman

July 15, 2024

5  out of  5
rating by Gage Uhlman
"Lorraine was awesome, was able to save me over $400 dollars when switching policies!"
We responded:
"Thank you, Gage, for your feedback and review of our office! We’re here to be your Good Neighbors for insurance, so anytime you have questions or need further assistance, give us a call! - Lonnie"
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Josh Jannings

July 15, 2024

5  out of  5
rating by Josh Jannings
"Lorraine was awesome to work with and made everything super easy! Also did an awesome job making sure to explain everything in detail to make sure it was understood."
We responded:
"Hi Josh, thank you for the wonderful review about your experience working with Lorraine! She’s a terrific part of our team here in Newton, and I’m glad she was able to help you out. If you need anything else, feel free to reach back out! - Lonnie"
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Curtis Mcwherter

July 11, 2024

5  out of  5
rating by Curtis Mcwherter
"Very happy with the service and always very helpful and polite employees, highly recommend using Lonnie Portner State Farm!!!"
We responded:
"Curtis, thank you for your review and feedback on your experience with our office! I am glad that you felt as though we helped you in a polite way and gave you the service you were looking for! If you need any further assistance, please don’t hesitate to stop by. - Lonnie "
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Adam Marchant

June 25, 2024

5  out of  5
rating by Adam Marchant
"Lonnie was super helpful when I needed answers quick on more than one occasion. Best experience I've ever had with an insurance company, hands down."
We responded:
"Thanks for the great feedback, Adam! I'm glad to hear my team and I have provided you with a great experience. Please do not hesitate to reach out if there is anything else we can help you with! – Lonnie "
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Angie Smith

June 25, 2024

5  out of  5
rating by Angie Smith
"Devon helped me with questions on filing a claim. He was very professional and made sure all my questions were answered. Thank you Devon!"
We responded:
"Hi Angie! Thank you for your kind words about Devon, it is always nice to hear. I am pleased to know that we were able to answer your questions in an efficient manner and help you better understand the process. If you think of anymore, feel free to stop back in! - Lonnie"
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Katie Van Weelden

June 12, 2024

5  out of  5
rating by Katie Van Weelden
"Cheyenne was super helpful and answered all our questions promptly. She saved us quite a bit of money a month by switching!"
We responded:
"Thank you for your positive feedback, Katie! I'm glad to hear that Cheyenne was able to assist you and provide prompt answers to your questions. It's great to know that she was able to help you save money by suggesting a switch. If you have any more questions or need further assistance in the future, feel free to reach out. We're always here to help! -Lonnie"
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Sammi Bills

May 17, 2024

5  out of  5
rating by Sammi Bills
"Devon was absolutely amazing with helping us get our vehicles insured & renters insurance. Also went above & beyond to even suggesting life insurance policies. It was an all around good experience. Would definitely recommend Devon for all your insurance needs."
We responded:
"Thank you for the five-star review, Sammi! I'm thrilled to hear Devon did an amazing job handling your coverage needs while providing you with personalized recommendations to maximize your coverage. If there is anything else we can assist you with, please feel free to reach out. -Lonnie "
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jodi rubenbauer

May 17, 2024

5  out of  5
rating by jodi rubenbauer
"Lorraine Nelson was super helpful, informative, and knowledgeable!! Definitely recommend her for any of your insurance needs!!"
We responded:
"Jodi, thank you for the wonderful review! I'm so glad to hear Lorraine was a helpful and knowledgeable resource to you while working on getting you coverage. If there is anything else she or I can help you with, please do not hesitate to reach out. We are happy to help! - Lonnie "
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Ellie Steenhoek

May 2, 2024

5  out of  5
rating by Ellie Steenhoek
"Lorraine was super helpful with all my concerns regarding switching my insurance premiums over to Statefarm! I am super excited to work with her and Lonnie and would recommend Statefarm to anyone!"
We responded:
"Thanks for the wonderful review, Ellie! I'm glad to hear Lorraine was helpful in getting you switched over to State Farm for your coverage needs. If we can assist you with anything else, please don't hesitate to reach out. - Lonnie "
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Troy McGruder

April 30, 2024

2  out of  5
rating by Troy McGruder
"Not thrilled. They where willing to help me understand how they got the value of my car when they totaled it. They tried to enter this claim into an old one. With out checking the dates on the police report to see that it was a different accident. One separated by 5 months."
Profile photo of Alexandria Bird

Alexandria Bird

April 30, 2024

5  out of  5
rating by Alexandria Bird
"Absolutely fantastic service"
We responded:
"Thanks for the positive feedback, Alexandria! I'm happy to hear our team provided you with great service! - Lonnie"
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Charity Hall

April 25, 2024

5  out of  5
rating by Charity Hall
"Super friendly agent and office. Got my car insured very quickly."
We responded:
"Thanks for the five stars and kind words, Charity! I'm glad to hear you have had a positive experience working with us. Please don't hesitate to reach out if there is anything else we can help you with. - Lonnie Have a great weekend! "
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Ashley McGarr

April 15, 2024

5  out of  5
rating by Ashley McGarr
"Devon has been an amazing help working with me to get a few things figured out! Everyone at this office is so helpful and kind and take the time to get to know you and help!"
We responded:
"Ashley, thank you so much for the positive review! I'm glad to hear that Devon and the team have been helpful to you. If there is anything else we can assist you with, please let us know! - Lonnie "
Profile photo of Tayllor Mariolle

Tayllor Mariolle

April 12, 2024

5  out of  5
rating by Tayllor Mariolle
"Devon is amazing! It's hard to find people who are willing to go above and beyond for their customers these days and Devon went way above the standard! You won't find customer service like that anywhere!"
We responded:
"Tayllor, thanks for the awesome feedback on Devon! I'm so glad to hear you had a positive experience working with him. He goes above and beyond to provide our Good Neighbors with great customer service, so it is wonderful to see his hard work recognized. If there is anything else my team and I can help you with, please let us know. - Lonnie "
Profile photo of Derrick Laughner

Derrick Laughner

April 12, 2024

5  out of  5
rating by Derrick Laughner
"Devon Owens was a consummate professional and answered all of my questions and concerns thoroughly. The overall impression was strong. Thank you all"
We responded:
"Thank you, Derrick, for the kind words and wonderful review! We’re so glad to hear that you had a great experience with us, and especially Devon. Should you ever need future assistance or have any further questions, please don’t hesitate to reach out, we’re here to help. -Lonnie"
Profile photo of Bryce Elscott

Bryce Elscott

April 11, 2024

5  out of  5
rating by Bryce Elscott
"When searching for motorhome insurance after our Progressive double in premiums for no good reason, I spoke with Lorraine Nelsen at Lonnie Portner State Farm. She was very knowledgable on what our needs where and how we can save money on our insurance. We ended up moving all our insurance to State Farm. Thank you for the savings!"
We responded:
"Thank you, Bryce, for this wonderful review! I am so glad to hear that Lorraine was able to help you save money and make the transition over to State Farm so easy. We’re so glad to welcome you as one of our Good Neighbors and we look forward to continuing to work with you. -Lonnie"
Profile photo of Nicole Martin

Nicole Martin

March 28, 2024

5  out of  5
rating by Nicole Martin
"I got referred to Lorraine by a friend and am so glad I gave her a call! She has been so sweet and helpful and has saved me so much money! I would highly recommend her to anyone! 😊"
We responded:
"Thank you for your review! Referrals from satisfied customers like yourself are the highest compliment we can receive. We greatly appreciate your recommendation and will be sure to pass on your kind words to Lorraine. It's fantastic to know that she was able to assist you in such a positive way. Thank you again for choosing our services, and we look forward to serving you and your friends in the future! -Lonnie"
Profile photo of Chase Hemness

Chase Hemness

March 27, 2024

5  out of  5
rating by Chase Hemness
"So recently I’ve had to contact State Farm on two separate occasions for unfortunate circumstances I was dealing with, and each time I was assisted by one of their agents Aj Currie. First he helped me with a payment issue I was having with my insurance policy, then after I had experienced outstanding customer service from Aj I was quick to go back to him for assistance when another issue arose. Not only was he quick to bring me to an eased state of mind, he took it upon himself to personally take my issue into his own hands making it so I didn’t have to do a thing, and it was resolved the same day without any mishaps. I would like to again thank Aj and State Farm for their kindness, time and loyalty to their customers. It’s nice to be confident that companies you are in business with have employees who clearly take pride in the work they do each and every day. Chase Hemness"
We responded:
"Thank you for your wonderful review! We're delighted to hear that AJ provided you with exceptional service during your recent interactions with our office. We strive to ensure that our customers receive the utmost care and assistance, and we're glad that AJ went above and beyond to address your concerns and bring you peace of mind. Your confidence in our company and recognition of our dedicated employees mean a lot to us. We look forward to continuing to serve you with the same level of care and loyalty in the future. -Lonnie"
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Scotty Bingham

March 27, 2024

5  out of  5
rating by Scotty Bingham
"I’ve known Lorraine for 20yrs maybe more. She’s real and honest and not out just for a commission or sale she prefers the best for the person. Thanks to her and she will be the one I go through for any questions or changes :)"
We responded:
"Thanks for the wonderful review, Scotty! I'm so glad to hear you have had a great experience working with Lorraine for many years. She is an integral part of our team, and I am glad to see her recognized for her hard work. If there is anything else you need from our team, let us know. - Lonnie "
Profile photo of JeredandMiranda Bratland

JeredandMiranda Bratland

March 15, 2024

5  out of  5
rating by JeredandMiranda Bratland
"We’ve been with this State Farm office for 18+ years and there’s a reason for that. Great, personal, caring customer service from local agents in the community! If you’re looking for great insurance look no further than Lonnie Portner State Farm!"
We responded:
"Thank you for your review and for being a loyal customer for over 18 years! We truly appreciate your trust and support. We're glad to have been your insurance provider of choice, and we look forward to serving you for many more years to come. Thank you again for your kind words and recommendation!"